About us
National Association of Estate Agents
We are the only Estate Agents in Carshalton licensed by the National Association of Estate Agents.
By using a Licensed NAEA agent you are guaranteed:
That the agency is covered by a Client Money Protection (CMP) Scheme.
That the agency has Professional Indemnity Insurance.
To be consulting with a qualified and trained agent who can give you professional up-to-date advice and guidance.
That you are dealing with an agent who voluntarily follows the Code of Practice and Rules of Conduct laid down by their professional body.
That you have a route to redress should something go wrong.
As a member of the public:
You can be sure you are dealing with an experienced and professional agent, by choosing an NAEA member.
Membership of the Association is through formal qualification ensuring that NAEA member agents have the knowledge and experience to guide you through your property transaction as smoothly and painlessly as possible. Operating under strict rules of conduct, members must meet certain standards relating to professional and ethical practice. Under the rules, agents are required to protect and promote their client’s interests, while at all times acting in a fair and proper manner. If you are unfortunate enough to suffer at the hands of malpractice by an NAEA estate agent, the Association can take disciplinary action on your behalf.
You are better protected and will get higher standards from NAEA members!
National Approved Letting Scheme
The National Approved Letting Scheme is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients’ money plus a customer complaints procedure offering independent redress.
The Property Ombudsman
Why should you choose a letting agent who is a member of the TPO Scheme?
Member agents must follow the The Property Ombudsman Letting Code of Practice. This sets out the framework within which member agents must operate and the standards of service they must provide for both tenants and landlords.
The Code is compulsory and is rigorously applied in our complaints handling.
The agent is required and has agreed to have Professional Indemnity Insurance to ensure that any compensation awarded to you can be paid.
The agent is required and has agreed to have an in-house complaints system with written procedures; inform you how to refer any unresolved disputes to the Ombudsman and co-operate with any investigation by the Ombudsman.
The agent agrees to pay compensation, in full and final settlement of the complaint, if this is awarded by the Ombudsman and is accepted by you as the complainant. This award must be paid promptly. The maximum that the Ombudsman can award is £25,000.
In the rare case that an agent fails repeatedly to follow the rules of the scheme, the agent can be reprimanded or expelled from the TPO Scheme.
What can tenants and landlords expect from the TPO Scheme member agent?
The TPO Letting Code of Practice requires agents to meet all their legal obligations when acting as letting agents, but it goes above and beyond that by requiring the agents to adopt and follow ‘best practice’. This includes:
Duty of care. A letting agent must always work in the best interests of the client, that is to say the person who is paying for the letting agency services (usually the landlord). But the agent must also always treat fairly, and with courtesy, all those involved in the proposed renting or letting. If the agent or one of its staff has any personal or business interest in the property, the landlord must be told.
Impartiality. An agent must make sure that no tenants or landlords are disadvantaged because they are unfamiliar with any aspect of the letting process. An agent will offer the appropriate explanations and assistance to all regardless o age, race, religious belief, gender, sexuality, ethnicity or disability.
Access. The agent must keep accurate records of keys held and inform current tenants of any access required, except in cases of genuine emergency.
SAFEagent. SAFE
Rand Estate Agents is a SAFEagent. SAFE – Safe Agent Fully Endorsed – is a mark denoting firms that protect landlords and tenants money through a client money protection scheme. Full details of the scope of the scheme can be obtained from the scheme operator. For more information on SAFEagent visit www.safeagents.co.uk
We market all of our clients’ properties on numerous web-sites including the following:
